How to find your garage door opener model number

The model number you need is usually on the opener motor unit mounted to the ceiling or wall—not on the garage door itself. The goal is to leave the ladder with enough information to verify compatibility once, rather than making repeated trips.

What to photograph or write down

Item	Why it matters	Common mistake
Opener brand	Determines which compatibility system and terminology apply.	Reading the garage-door brand instead of the opener brand.
Exact opener model	Best key for a first-party compatibility record.	Dropping suffixes such as W, T, R or -267.
Learn/program button color	Useful fallback for Chamberlain/LiftMaster/many Craftsman units.	Using the wall-console button color.
Old remote model	Lets you identify its published protocol set and possible current replacements.	Searching only by remote appearance.
Full label photo	Lets you zoom in later without staying on a ladder.	Photographing only the serial number.

1. Check the opener housing

Look for a label on the side, back, under the light lens, or near the user-accessible control/terminal area. Photograph the full label before climbing down so you can zoom in safely. Do not remove electrical covers.

2. Record the brand and exact model

Small suffixes matter. A model such as 8365W-267 should not automatically be treated as every product whose name begins with 8365. Write the model exactly as printed, including letters and hyphenated suffixes.

3. Find the learn button

On many Chamberlain/LiftMaster/Craftsman units it is near the antenna wire and may be behind a light cover. Record its color. This is especially useful if the exact model is not in a compatibility database.

4. Check the old remote separately

Remote model numbers are commonly printed on the back, under the visor clip or inside the battery compartment. Search that number in XEKOV’s remote lookup. The opener model and remote model answer different questions; save both.

5. Know what is not the model number

A serial number identifies one physical unit, while a model number identifies the product family used for manuals, replacement parts and compatibility. A myQ account name, FCC identifier, retailer SKU or garage-door model is not automatically the opener model XEKOV needs.

6. If the label is unreadable

Do not invent a nearby model. For Chamberlain-family openers, use the physical learn button as a fallback. For Genie, look for Intellicode identification and current Genie support documentation. For other brands, use the manufacturer’s own support path.

Safety: use a stable ladder and avoid opening electrical covers. You only need the exterior label and user-accessible learn-button area.